Company Brief
Jumia Group Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers
Job Description
The company is hiring a well educated and an experienced individual for this position ar Jumia Ghana
Listed below is all the necessary requirement you need to know about this position
Responsibilities
- Assist Selling processes for our customers and generate additional sales
- Coordinate information to customers browsing our website during store discovery, order and checkout. Including after-sales support
- Answer any queries, questions or concerns from the customer
- Provide necessary information to customers
- Handle special requests and complaints and customer complaints
- Collect and store user data within our backend system;
- Ensure follow up through emails, phone or any required means.
Qualification
- A Fast learner
- Experience in customer service, and sales
- Well organized
- Resistant to stress
- KPI oriented
- Versatile across different customer service functions
- Good communication skills (verbal and written)
- Computer savvy
Application Deadline
There is no deadline set for this job position at the time of publishing but be sure to get in touch with the business for further details.
How To Apply
To apply for this position send your CV and application letter to the official website. Visit here to apply