Company Brief
SES S.A. is a satellite and terrestrial telecommunications network provider supplying video and data connectivity worldwide to broadcasters, content and internet service providers, mobile and fixed network operators, governments and institutions.
Job Description
The company is hiring experienced and educated individuals for the position
Responsibilities
- Product management for the HD+ product (B2C) in Ghana
- Responsible for current and future product design and functionalities of the HD+ product
- Responsible for current and future tariffs and pricing of HD+ product
- Responsible for product profitability of HD+ product
- Manage profitability issues (identify mitigation actions, discuss and synchronize these internal-ly and implement them after a management decision)
- Monitor the competitive environment of HD+ in the market and derive necessary evolution steps concerning product features and pricing
- Observe international trends in the TV industry, map these to the local market and transfer these in a product roadmap.
- Create future market opportunities, define upcoming product features and implement them in an end to end way in co-operation with the other HD+ departments and external service providers
- Responsible for customer care
- Interface with call center with regards to training and service quality
- Propose solutions to improve loyalty and customer’s satisfaction in line with Marketing manager and Channels manager
- Responsible of the researches and organization of outbound calls
Qualification
- University degree in Business Administration or equivalent
- Minimum of five years of professional experience in B2C product management
- Relevant work experience in the broadcast or telecommunications industry a plus
- Comprehensive knowledge of the Ghanaian TV market a plus
- Demonstrable skills in developing efficient strategies for the evolution of HD+ product
- Experience in project management
- English is a must, other West African languages and German a plus
- Willingness to travel in Ghana and abroad
Application Deadline
There is no deadline set for this job position at the time of publishing but be sure to get in touch with the business for further details.
How To Apply
To apply for this position send your CV and application letter to the official website. Visit here to apply